2023 MUG Conference at Sheraton Sand Key is Almost Here!

The first MUG Conference took place in 1981, and we hold our final independent conference on October 1-4, 2023. Henceforth, MISER users will meet as part of the FIS Emerald Conference. This year will be a bittersweet affair, but a full educational conference is planned, with trade show in the Showcase and the usual great social events. Thanks again to FIS and Unisys and Burroughs for being Platinum Sponsors this year. We couldn't do it without you. Several former MUG members and FIS personnel who were longtime mainstays at the MUG Conference plan to attend, so be prepared for some surprises. 

FIS will host its annual party on Sunday evening, after the Trade Show Grand Opening. FIS leadership has been very supportive of our meeting and transitioning to an internal users group, and they will discuss at various points in the meeting how MUG will look moving forward. On Monday morning, Vendor Spotlights will once again enable our vendors to toot their horns and provide useful information about their products, followed by the popular Ask the Experts Roundtables with FIS Product Managers. We'll meet poolside, followed by a lunch there. Unisys will also hold its first session on Monday. 

We will again hold an open forum Problem Solving session on Tuesday morning, which members loved last year, followed by Ask the Experts roundtables with FIS managers such as Cherie Dukes, Greg Komiskey, Jim Hicks, Gary Henriques, Mark Zucker, Donna Baril. Anand Likhite, Tom Siegmann, and several others, which provided extremely valuable discussion. Sessions on Workflows, Loan Exception Reports and a loan open forum, Cohesion, Branch Transformation, two Unisys sessions, and much more fill out a diverse and information-rich program. We will have several first-time attendees once again this year, they appreciated the opportunity to learn about the depth of the MISER core and find other users who could share their insights into common problems.

The MUG closing party will take place poolside again, with Majesty of Rock providing a full concert experience after dinner. They are a high-quality tribute band playing Styx and Journey classics. We will finish up by noon on Wednesday with several sessions, including one on Cohesion and a nostalgic sharing of MUG memories by participants. 


MUG  Conference Information

Welcome to the MISER Users Group

Since 1981 the MISER Users Group (MUG) has served to facilitate the exchange of information and experiences among member institutions; advance utilization of financial software; and improve services delivered to the public. MUG also facilitates and stimulates communication between MISER software users and FIS to ensure that the software remains in the forefront of the financial industry.

If you are currently using the MISER System, we encourage you to join the MISER Users Group! MUG gives you direct access and feedback from FIS Leadership about the internal workings of MISER. In addition to the MUG Annual Conference, MUG also provides an online community environment for MISER users to network, collaborate, and gain education about the MISER System.

Contact the MUG Offices for more information

Message from the Chairman

 I am honored to serve as your Chairman of the MISER User Group. I have almost 30 years of experience working in the financial sector. I have served as a teller, collector, loan officer, and in various IT roles. I am currently the Vice President of IT at Barksdale Federal Credit Union.

The MISER User Group is unique. We are a close-knit group sharing information on not only the MISER Core but other topics such as institution organizational charts or job descriptions. The group has changed quite a bit in the past few years. MUG is evolving, and the conference has become a more intimate meeting where old friends and new users come together and help find the best ways to leverage our systems or offer better products and services. We have lively discussions on yourmug.org about the intricacies of the system, and members are willing to share their expertise nad experiences. However, one thing is still constant: we are still putting our members/customers first. 

Please find a way to participate that works for you. It could be serving on the Executive Committee (you will enjoy it!)  You can also serve as a speaker/panelist at the conference or be a plant in the audience. If you need help finding the best way to participate, don't hesitate to contact me or anyone on the Executive Committee. We will find the right fit for you.

Speaking of the Executive Committee, I welcome our newest team member. Joe McManus joins us from Pathfinder Bank.

Conference planning has already begun as well. We will finalize the agenda and fine-tune the conference details in the next few months. Please let me know if you have any ideas or suggestions for a session you want to see or something that will improve our conference. This is a user-driven conference and we want to discuss topics and issues that are most important to you, so we need your suggestions and participation.

I am excited about this New Year and see the new ways in which MUG will evolve. I am thankful you have chosen me to serve as your Chairman.

Jon Dipboye, MUG Chairman


Learn More


Empowering the Financial World

MUG 2023
Conference Sponsors


      Burroughs, Inc.     




Business Data, Inc.

SQN Banking Systems 

Printmail Solutions 
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