The 2022 MUG Conference is ON!

The MUG Conference begins on Sunday, October 2, and we cannot wait to see everyone. Hurricane Ian is trying its best to give us problems, but MUG staff, along with the Sheraton Sand Key and their team, are watching the storm very closely, and expect the storm to clear out on Friday, with only a few showers to remain on Saturday.

Here is the official statement from the Sheraton Sand Key Resort:

At this time, the Sheraton Sand Key Resort is under a mandatory evacuation ordered by Pinellas County in preparation for Hurricane Ian.  We fully anticipate the resort will re-open post Ian, some time on Friday September 30th.  Any reservations currently scheduled to arrive on Friday (September 30th) or earlier, will be modified to arrive on Saturday October 1st . At this time, we do not anticipate any effect to the MUG 2022 Conference starting on Sunday, October 2nd.

Please call the hotel direct at 727-595-1611 for any questions or other reservation changes.

We look forward to welcoming you.

Jamie Hauser

Director of Revenue Management 

To quote your 2022 Theme.. Can’t Stop…Won’t Stop!! MUG 2022 is ON and we cannot wait to Welcome you to Clearwater Beach!

Safe travels and for anyone dealing with Ian over the next couple of days, stay safe and we will see you soon.  

MUG Executive Committee



MUG  Conference Information

Welcome to the MISER Users Group

Since 1981 the MISER Users Group (MUG) has served to facilitate the exchange of information and experiences among member institutions; advance utilization of financial software; and improve services delivered to the public. MUG also facilitates and stimulates communication between MISER software users and FIS to ensure that the software remains in the forefront of the financial industry.

If you are currently using the MISER System, we encourage you to join the MISER Users Group! MUG gives you direct access and feedback from FIS Leadership about the internal workings of MISER. In addition to the MUG Annual Conference, MUG also provides an online community environment for MISER users to network, collaborate, and gain education about the MISER System.

Contact the MUG Offices for more information

Message from the Chairman

I want to thank all of you for your confidence and allowing me to serve as the Chairman of the MISER Users Group for the remainder of 2021 and 2022! It is such an honor to be in this position.

In my 15+ years with Wings Financial Credit Union, I have held a handful of roles within the IT organization. My first exposure to MISER was back in 2005 when I was invited to participate in a core conversion as a Systems Analyst. In my current role as Manager of Automation Services, my team manages the MISER host, all Data Processing functions, and works with our business partners to ensure that the processes and jobs that they depend on to serve our members/customers are performed accurately, consistently, and efficiently on the MISER core. When I experienced my first MUG conference in 2013, I was very impressed by this collaborative group that welcomed me with open arms and was eager to contribute what I could.

I have grown to understand the importance and power of a user group, and the MISER Users Group sets the bar extremely high for every other user group that I’ve been introduced to. I have yet to see the level of participation and collaboration in any group, not only between fellow users, but between users and their vendor partners. The relationships with all involved with MUG help to keep each of our organizations moving forward. The key to our success is the participation from all involved, and it’s important to remember that all our contributions, regardless of size, help the rest of the group.

The past 24 months have been a challenge for all of us in our work and personal lives, and staying engaged with MUG was no exception. Many of us were not sure what MUG would look like in future years. After the 2021 Conference, I’m optimistic that we are still strong and will adapt to the “new normal” and continue to thrive as a collaborative user group. We have all found many new ways to stay in touch and I feel that the group will continue to keep the communication lines open for all to help support one another. We just need to keep talking.

My request from all of you as we venture into a new year is to make it your goal to stay in touch. Create a monthly reminder in your calendar to log into and reply to a question, post a new one, or reach out to a fellow MUG member, just to say “hello” and catch up. Even though many of us have been physically apart from the group, we can still rely on the relationships that we’ve built to keep this group strong and supportive.

The MUG EC wanted to maintain the momentum from the 2021 MUG Conference and have already started making plans for MUG 2022. We’ve had a call as a new MUG EC, where we welcomed Jamie Heck, Karen Henry, and Vance Winterrowd to the team. We are all excited to see what new ideas they bring to the group as we continue to plan for another great conference. I am also excited to share that we recently signed a contract to hold MUG 2022 at the Sheraton Sand Key once again. We look forward to seeing everyone in person October 2-5, 2022, in beautiful Clearwater Beach, FL.

Thank you again for your support and engagement,
Dan Riley, MUG Chairman

Learn More


Empowering the Financial World

MUG 2022
Conference Sponsors




SQN Banking Systems



Business Data, Inc.

Canon USA

Digital Check Corp.


Access Softek
B& L Associates 
    Printmail Solutions     
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