MUG 2020 Schedule

SUNDAY Oct 4, 2020
Time Session/Event Speaker Description
7:00 am
11:00 am		 Decorator Setup - Vendor Showcase    
9:00 am
12:00 pm		 FIS Pre-MUG Class: Data Dictionary    
9:00 am
12:00 pm		 FIS Pre-MUG Class: Cohesion FIS-Anand Likhite  
10:00 am
6:00 pm		 Attendee Registration Open    
10:00 am
12:15 am		 MUG Executive Committee Meeting    
11:00 am
4:00 pm		 Exhibitor Setup    
12:30 pm
1:45 pm		 Executive Committee/Subgroup Chairs Luncheon    
1:00 pm
4:00 pm		 FIS Pre-MUG Class: Loans FIS-Scott Hadley  
1:00 pm
4:00 pm		 FIS Pre-MUG Class: TBD    
4:00 pm
5:00 pm		 Subgroups Together for Tomorrow: MISER Open Discussion FIS - Gil Tercano, Gary Henriques Members from NEARMUG, CUMUG, AND MOSUG gather to talk about issues with the MISER system and FIS, with reports from FIS leadership.
5:00 pm
6:30 pm		 Welcome Reception with Exhibitors $   Bingo game that asks people on interesting fact about yourself. Join our allied vendors and see several FIS products for the first time in a festive atmosphere. Join our allied vendors and see several FIS products for the first time in a festive atmosphere.
6:45 pm
9:00 pm		 MUG Welcome Dinner with FIS   Enjoy casual dining poolside with fellow MUG users and FIS managers and executives. Ask people at registration one interesting topic about yourself. Form teams.

MONDAY Oct 5, 2020
Time Session/Event Speaker Description
7:15 am
8:00 am		 Breakfast with Exhibitors $    
8:00 am
8:15 am		 Welcome and Opening Remarks $ Jon Dipboye, Barksdale FCU  
8:15 am
9:15 am		 Opening Session/Unisys First Award FIS-Maria Schuld/Fiaz Sindhu FIS Executives and MUG Leadership will update members on major developments.
9:15 am
10:45 am		 General Session: Vendor Spotlights   Back by popluare demand our vendor spotlights. Come and hear our vendors best 3-minute pitch or face the GONG!
10:45 am
11:15 am		 Break in Showcase    
11:15 am
12:00 pm		 Ask the Experts: MISER Table Talks FIS Experts Roundtables for specific functionalities. Bring your questions to MISER experts in the areas of loans, EFT, deposits,, system, etc. and we'll pair you up.
Noon
1:00 pm		 General Lunch    
Noon
1:00 pm		 Luncheon for New Attendees   If you've never attended a MUG conference, enjoy your lunch while MUG leadership explains what to expect and how to get the most of the conference experience.
1:15 pm
2:15 pm		 Breakout Sessions    
  MISER Systems and Operations Update FIS-Gary Henriques Technical session about the underlying ssystems that power MISER.
  Deposit Rate Management: Tiered Rates FIS-Joselyn Strohm Tiered rates. See InFocus
  Lending Q&A: Mortgage, Consumer, LOC FIS-Kimberlee Milam Bring your questions about retail loans.
2:15 pm
3:00 pm		 Dessert with Exhibitors $    
3:00 pm
3:45 pm		 Breakout Sessions    
  DeskTop Workflows: Real World P.J. Schunke and Bob Clark, FIS; Debbie Epifano, ThirdFed; +1 (VyStar or Clint DeVoe, CapFed) Joint session with FIS alking about workflows with Third Fed and one or two other customers,
  Commercial Lending Q&A FIS - Kimberlee Milam Bring your questions about commercial loans - what is confusing, what are your pain points?
  Unisys Steve Koss  
3:45 pm
4:00 pm		 Break    
4:00 pm
4:45 pm		 Breakout Sessions    
  Regulatory Issues Joselyn Strohm, FIS Back by popular demand, a summary of key regulatory changes for both deposits and loans that affect the MISER system.
  Getting the most from yourmug.org Lane Wadsworth MUG's website manager will discuss ways you can use yourmug.org more effectively to connect with fellow users for information sharing.
  Unisys Steve Koss  
4:45 pm
5:45 pm		 Networking Break in Showcase $    
6:00 pm Dinner on your own   Trolley Service to Clearwater, St. Johns Pass.

TUESDAY Oct 7, 2020
Time Session/Event Speaker Description
8:15 am
8:30 am		 Morning Coffee & Granola bars    
8:30 am
10:00 am		 Minute to Win It Rematch    
10:00 am
11:00 am		 MISER Release Update and Roadmap FIS - Bob Clark/Fiaz Sindhu Overview of recent and upcoming enhancements to enhance product offerings, improve efficiency, and maximize your investment in MISER.
11:15 am
12:50 pm		 Brunch in Showcase    
1:00 pm
1:50 pm		 Breakout Sessions    
  Commercial Account Analysis FIS-Greg Komiskey  
  Analytics Best Practices OCCU, Wings, Barksdale How do we use analytics to design products, marketing initiatives, and IT coming together.
  DeskTop Workflows - Expectations, Customizations, Implementation FIS - P.J. Schunke Partner with FIS to build your workflow library.
       
2:00 pm
2:50 pm		 Breakout Sessions    
  Tips and Tips for DeskTop Clint DeVoe, CapFed What we've learned about using DeskTop and how we manage it. Tehnical issues we've learned on the fly.TX Server.
  Digital Payments - Contactless Cards Users, FIS person, vendors Paying with a Fitbit, contactless cards, Zelle, Venmo.
  Delinquency and Payment Plans FIS  
4:10 pm
5:00 pm		 Vendor Showcase FINALE $   Grand Prize giveaway at end of session! A 3-day, 2-night stay at the Sheraton Sand Key and $500 in cash.
4:10 pm
5:00 pm		 Breakout Sessions    
  Onboarding and Building Relationships With New Customers/Members John Wallace, Digital Onboarding; Communicating with indirect members who didn't know that have an account with an FI after an acquisition. Customer relationships. CRMs. Some discussion about altering, changing this session.
  Cohesion FIS-Anand Likhite How to manage Cohesion.
  BI Back to Basics FIS - Building reports in BI, from a non-technical perspective. Understanding data sets in order to accomplish specific goals.
7:00 pm
10:00 pm		 MUG Party   Mardi Gras!

WEDNESDAY Oct 8, 2020
Time Session/Event Speaker Description
8:00 am
8:45 am		 General Breakfast    
9:00 am
9:45 am		 MUG Annual Business Meeting   Join your fellow MUG members and officers in a private meeting to elect officers, get an overview of the year's activities, and discuss any issues relating to the user group and FIS.
9:50 am
10:45 am		 Breakout Sessions    
  Customer Care: Escalating Cases FIS-Gil Tercano Development and CC handoff. What will make it easier to do business with FIS?
  The Teller Capture Experience FIS-P.J. Schunke + user Early warning, E-receipts
  Automated Multiple Environment Building OCCU, Gary, B&L Production, testing, training, and development: how do you manage all of these test environments for your different business units?
11:00 am
12:00 pm		 Robotic Process Automation (RPA)/Epic FIS Transform your workflow by automating repetitive tasks.
12:00 pm
12:15 pm		 Closing Session   New MUG Chairman Todd Rodriguez will briefly comment on the Conference and his goals for the coming year.
1:30 pm
4:30 pm		 Optional Training Session: Programmer’s Workbench, Candy, Workload Manager, and other Unisys training tools   Free, half-day, hands-on training session providing an in-depth demonstration on Unisys training tools.