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MUG 2020 Schedule
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SUNDAY Oct 4, 2020
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| Time |
Session/Event |
Speaker |
Description |
7:00 am
11:00 am |
Decorator Setup - Vendor Showcase |
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9:00 am
12:00 pm |
FIS Pre-MUG Class: Data Dictionary |
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9:00 am
12:00 pm |
FIS Pre-MUG Class: Cohesion |
FIS-Anand Likhite |
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10:00 am
6:00 pm |
Attendee Registration Open |
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10:00 am
12:15 am |
MUG Executive Committee Meeting |
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11:00 am
4:00 pm |
Exhibitor Setup |
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12:30 pm
1:45 pm |
Executive Committee/Subgroup Chairs Luncheon |
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1:00 pm
4:00 pm |
FIS Pre-MUG Class: Loans |
FIS-Scott Hadley |
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1:00 pm
4:00 pm |
FIS Pre-MUG Class: TBD |
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4:00 pm
5:00 pm |
Subgroups Together for Tomorrow: MISER Open Discussion |
FIS - Gil Tercano, Gary Henriques |
Members from NEARMUG, CUMUG, AND MOSUG gather to talk about issues with the MISER system and FIS, with reports from FIS leadership. |
5:00 pm
6:30 pm |
Welcome Reception with Exhibitors $ |
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Bingo game that asks people on interesting fact about yourself. Join our allied vendors and see several FIS products for the first time in a festive atmosphere. Join our allied vendors and see several FIS products for the first time in a festive atmosphere. |
6:45 pm
9:00 pm |
MUG Welcome Dinner with FIS |
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Enjoy casual dining poolside with fellow MUG users and FIS managers and executives. Ask people at registration one interesting topic about yourself. Form teams. |
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MONDAY Oct 5, 2020
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| Time |
Session/Event |
Speaker |
Description |
7:15 am
8:00 am |
Breakfast with Exhibitors $ |
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8:00 am
8:15 am |
Welcome and Opening Remarks $ |
Jon Dipboye, Barksdale FCU |
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8:15 am
9:15 am |
Opening Session/Unisys First Award |
FIS-Maria Schuld/Fiaz Sindhu |
FIS Executives and MUG Leadership will update members on major developments. |
9:15 am
10:45 am |
General Session: Vendor Spotlights |
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Back by popluare demand our vendor spotlights. Come and hear our vendors best 3-minute pitch or face the GONG! |
10:45 am
11:15 am |
Break in Showcase |
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11:15 am
12:00 pm |
Ask the Experts: MISER Table Talks |
FIS Experts |
Roundtables for specific functionalities. Bring your questions to MISER experts in the areas of loans, EFT, deposits,, system, etc. and we'll pair you up. |
Noon
1:00 pm |
General Lunch |
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Noon
1:00 pm |
Luncheon for New Attendees |
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If you've never attended a MUG conference, enjoy your lunch while MUG leadership explains what to expect and how to get the most of the conference experience. |
1:15 pm
2:15 pm |
Breakout Sessions |
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MISER Systems and Operations Update |
FIS-Gary Henriques |
Technical session about the underlying ssystems that power MISER. |
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Deposit Rate Management: Tiered Rates |
FIS-Joselyn Strohm |
Tiered rates. See InFocus |
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Lending Q&A: Mortgage, Consumer, LOC |
FIS-Kimberlee Milam |
Bring your questions about retail loans. |
2:15 pm
3:00 pm |
Dessert with Exhibitors $ |
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3:00 pm
3:45 pm |
Breakout Sessions |
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DeskTop Workflows: Real World |
P.J. Schunke and Bob Clark, FIS; Debbie Epifano, ThirdFed; +1 (VyStar or Clint DeVoe, CapFed) |
Joint session with FIS alking about workflows with Third Fed and one or two other customers, |
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Commercial Lending Q&A |
FIS - Kimberlee Milam |
Bring your questions about commercial loans - what is confusing, what are your pain points? |
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Unisys |
Steve Koss |
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3:45 pm
4:00 pm |
Break |
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4:00 pm
4:45 pm |
Breakout Sessions |
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Regulatory Issues |
Joselyn Strohm, FIS |
Back by popular demand, a summary of key regulatory changes for both deposits and loans that affect the MISER system. |
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Getting the most from yourmug.org |
Lane Wadsworth |
MUG's website manager will discuss ways you can use yourmug.org more effectively to connect with fellow users for information sharing. |
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Unisys |
Steve Koss |
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4:45 pm
5:45 pm |
Networking Break in Showcase $ |
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| 6:00 pm |
Dinner on your own |
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Trolley Service to Clearwater, St. Johns Pass. |
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TUESDAY Oct 7, 2020
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| Time |
Session/Event |
Speaker |
Description |
8:15 am
8:30 am |
Morning Coffee & Granola bars |
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8:30 am
10:00 am |
Minute to Win It Rematch |
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10:00 am
11:00 am |
MISER Release Update and Roadmap |
FIS - Bob Clark/Fiaz Sindhu |
Overview of recent and upcoming enhancements to enhance product offerings, improve efficiency, and maximize your investment in MISER. |
11:15 am
12:50 pm |
Brunch in Showcase |
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1:00 pm
1:50 pm |
Breakout Sessions |
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Commercial Account Analysis |
FIS-Greg Komiskey |
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Analytics Best Practices |
OCCU, Wings, Barksdale |
How do we use analytics to design products, marketing initiatives, and IT coming together. |
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DeskTop Workflows - Expectations, Customizations, Implementation |
FIS - P.J. Schunke |
Partner with FIS to build your workflow library. |
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2:00 pm
2:50 pm |
Breakout Sessions |
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Tips and Tips for DeskTop |
Clint DeVoe, CapFed |
What we've learned about using DeskTop and how we manage it. Tehnical issues we've learned on the fly.TX Server. |
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Digital Payments - Contactless Cards |
Users, FIS person, vendors |
Paying with a Fitbit, contactless cards, Zelle, Venmo. |
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Delinquency and Payment Plans |
FIS |
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4:10 pm
5:00 pm |
Vendor Showcase FINALE $ |
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Grand Prize giveaway at end of session! A 3-day, 2-night stay at the Sheraton Sand Key and $500 in cash. |
4:10 pm
5:00 pm |
Breakout Sessions |
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Onboarding and Building Relationships With New Customers/Members |
John Wallace, Digital Onboarding; |
Communicating with indirect members who didn't know that have an account with an FI after an acquisition. Customer relationships. CRMs. Some discussion about altering, changing this session. |
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Cohesion |
FIS-Anand Likhite |
How to manage Cohesion. |
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BI Back to Basics |
FIS - |
Building reports in BI, from a non-technical perspective. Understanding data sets in order to accomplish specific goals. |
7:00 pm
10:00 pm |
MUG Party |
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Mardi Gras! |
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WEDNESDAY Oct 8, 2020
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| Time |
Session/Event |
Speaker |
Description |
8:00 am
8:45 am |
General Breakfast |
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9:00 am
9:45 am |
MUG Annual Business Meeting |
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Join your fellow MUG members and officers in a private meeting to elect officers, get an overview of the year's activities, and discuss any issues relating to the user group and FIS. |
9:50 am
10:45 am |
Breakout Sessions |
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Customer Care: Escalating Cases |
FIS-Gil Tercano |
Development and CC handoff. What will make it easier to do business with FIS? |
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The Teller Capture Experience |
FIS-P.J. Schunke + user |
Early warning, E-receipts |
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Automated Multiple Environment Building |
OCCU, Gary, B&L |
Production, testing, training, and development: how do you manage all of these test environments for your different business units? |
11:00 am
12:00 pm |
Robotic Process Automation (RPA)/Epic |
FIS |
Transform your workflow by automating repetitive tasks. |
12:00 pm
12:15 pm |
Closing Session |
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New MUG Chairman Todd Rodriguez will briefly comment on the Conference and his goals for the coming year. |
1:30 pm
4:30 pm |
Optional Training Session: Programmer’s Workbench, Candy, Workload Manager, and other Unisys training tools |
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Free, half-day, hands-on training session providing an in-depth demonstration on Unisys training tools. |
