MUG 2021 Schedule

SUNDAY September 26, 2021

Time Session/Event Speaker Description
7:00 am
11:00 am
Decorator Setup - Vendor Showcase    
8:00 am
4:00 pm
FIS Showcase Setup    

10:00 am      6:00 pm

Attendee Registration Open    
10:00 am
12:15 am
MUG Executive Committee Meeting    
11:00 am
4:00 pm
Exhibitor Setup    
12:30 pm
1:45 pm
Executive Committee/Subgroup Chairs Luncheon    
4:00 pm
5:00 pm
Subgroups Together for Tomorrow: MISER Open Discussion Polly Belden, Wings Financial CU (MN02); Nicole Elliott, Harborstone CU (WA03) Re-evaluating MUG organizational purpose, structure, and governance.
5:00 pm
6:30 pm
Welcome Reception with Exhibitors $   Bingo game that asks people on interesting fact about yourself. Join our allied vendors and see several FIS products for the first time in a festive atmosphere. Join our allied vendors and see several FIS products for the first time in a festive atmosphere.
6:45 pm
9:00 pm
MUG Welcome Dinner with FIS    Enjoy casual dining poolside with fellow MUG users and FIS managers and executives. Ask people at registration one interesting topic about yourself. Form teams.
       

MONDAY September 27, 2021

Time Session/Event Speaker Description
7:15 am
8:00 am
Breakfast with Exhibitors $    
8:00 am
8:15 am
Welcome and Opening Remarks $ Jon Dipboye, Barksdale FCU  
8:15 am
9:15 am
Opening Session FIS-Maria Schuld/Fiaz Sindhu FIS Executives and MUG Leadership will update members on major developments.
9:15 am
10:45 am
General Session: Vendor Spotlights   Back by popular demand, our vendor spotlights. Come and hear our vendors best 3-minute pitch or face the GONG!
10:45 am
11:15 am
Break in Showcase    
11:15 am
12:00 pm
Ask the Experts: MISER Table Talks FIS Experts Roundtables for specific functionalities. Bring your questions to MISER experts in the areas of loans, EFT, deposits,, system, etc. and we'll pair you up.
Noon
1:00 pm
General Lunch    If you've never attended a MUG conference, or you have come to many conferences, enjoy your lunch while MUG leadership explains what to expect and how to get the most of the conference experience. 
       
1:15 pm
2:15 pm
Breakout Sessions    
  MISER Systems and Operations Update FIS-Gary Henriques Technical session about the underlying systems that power MISER.
  Lending Q&A: Mortgage, Consumer, LOC FIS-Kimberlee Milam Bring your questions about retail loans.
       
2:15 pm
3:00 pm
Dessert with Exhibitors $    
3:00 pm
3:45 pm
Breakout Sessions    
  DeskTop Workflows: Real World P.J. Schunke and Bob Clark, FIS; Debbie Epifano, ThirdFed Joint session with FIS talking on real-world  workflow applications with Third Fed and one or two other customers.
  Unisys Update Steve Koss, Unisys Technical session for users who delve into the back end.
       
3:45 pm
4:00 pm
Break    
4:00 pm
4:45 pm
Breakout Sessions    
  Regulatory Deposits and Loans Joselyn Strohm, FIS Back by popular demand, a summary of key regulatory changes for both deposits and loans that affect the MISER system.
  Unisys Update II Steve Koss Technical session for users who can't get enough of the system's inner workings.
       
4:45 pm
5:45 pm
Networking Break in Showcase $    
6:00 pm Dinner on your own   Trolley Service to Clearwater, St. Johns Pass for those who want to explore on their own. Dinner with vendors by invitation.

TUESDAY September 28, 2021

Time Session/Event Speaker Description
8:15 am
8:30 am
Morning Coffee & Granola bars    
8:30 am
10:00 am
Team Building Event  TBA Fun and games that convey serious points about personal and company growth.
10:00 am
11:00 am
MISER Release Update and Roadmap FIS - Bob Clark/Fiaz Sindhu Overview of recent and upcoming enhancements to enhance product offerings, improve efficiency, and maximize your investment in MISER.
11:15 am
12:50 pm
Brunch in Showcase    
1:00 pm
1:50 pm
Breakout Sessions    
  Commercial Account Analysis FIS-Greg Komiskey and Panel  
  Analytics Best Practices OCCU, Wings, Barksdale How do we use analytics to design products, marketing initiatives, and IT coming together?
       
       
2:00 pm
2:50 pm
Breakout Sessions    
  Tips and Tips for DeskTop

Clint DeVoe, CapFed FIS

 

What we've learned about using DeskTop and how we manage it. Technical issues we've learned on the fly.TX Server.
  Digital Payments - Contactless Cards Users, FIS, vendors Paying with a Fitbit, Zelle, Venmo; contactless cards, external transfers. How can MISER help you keep up with the evolving world of digital payments?
       
3:00 pm
4:00 pm
Vendor Showcase FINALE $   Grand Prize giveaway at end of session! A 3-day, 2-night stay at the Sheraton Sand Key and $500 in cash.
4:10 pm
5:00 pm
Breakout Sessions    
  Onboarding and Building Relationships With New Customers/Members John Wallace, Digital Onboarding; Communicating with indirect members who didn't know that have an account with an FI after an acquisition. Customer relationships. CRMs. Some discussion about altering, changing this session.
  Cohesion FIS-Anand Likhite How to manage Cohesion.
6:30 pm        7:00 pm Cocktails in Foyer    
7:00 pm
10:00 pm
MUG Party   Mardi Gras!

WEDNESDAY September 29, 2021

Time Session/Event Speaker Description
8:00 am
8:45 am
General Breakfast    
9:00 am
9:45 am
MUG Annual Business Meeting   Join your fellow MUG members and officers in a private meeting to elect officers, get an overview of the year's activities, and discuss any issues relating to the user group and FIS.
9:50 am
10:45 am
Breakout Sessions    
  Customer Care: Escalating Cases FIS-Gil Tercano Development and CC handoff. What will make it easier to do business with FIS?
  The Teller Capture Experience FIS-P.J. Schunke + user Early warning, E-receipts
       
11:00 am
12:00 pm
Robotic Process Automation (RPA)/Epic FIS Transform your workflow by automating repetitive tasks.
12:00 pm
12:15 pm
Closing Session   The new MUG Chairman will briefly comment on the Conference and goals for the coming year.
12:15 pm      1:00 pm

MUG Conference Review   Informal gathering of MUG officers and members and FIS participants about the 2021 Conference: what went well, what went wrong, what might we do in 2022?