MUG 2021 Schedule

SUNDAY September 26, 2021

Time Session/Event Speaker Description
7:00 am
11:00 am
Decorator Setup - Vendor Showcase    

10:00 am      6:00 pm

Attendee Registration Open    
10:00 am
12:15 am
MUG Executive Committee/Subgroup Chairs Meeting    Sponsored by BDI
11:00 am
4:00 pm
Exhibitor Setup    
12:30 pm
1:45 pm
Executive Committee/Subgroup Chairs Luncheon    
4:00 pm
5:30 pm
Subgroups Together for Tomorrow: MISER Open Discussion Polly Belden, Wings Financial; Jennifer Jones, IC FCU NEARMUG Re-evaluating MUG organizational purpose, structure, and governance.
5:30 pm
6:30 pm
Welcome Reception with Exhibitors $   Join our allied vendors and see several FIS products for the first time in a festive atmosphere. Join our allied vendors and see several FIS products for the first time in a festive atmosphere.
6:45 pm
9:00 pm
MUG Welcome Dinner with FIS    Enjoy casual dining poolside with fellow MUG users and FIS managers and executives. Ask people at registration one interesting topic about yourself. Form teams.
       

MONDAY September 27, 2021

Time Session/Event Speaker Description
7:15 am
8:00 am
Breakfast with Exhibitors $    

7:15 am            5:00 pm

Attendee Registration Open    
8:00 am
8:15 am
Welcome and Opening Remarks $ Jon Dipboye, Barksdale FCU  
8:15 am
9:15 am
Opening Session: FIS C FIS-Maria Schuld/Fiaz Sindhu FIS Executives and MUG Leadership will update members on major developments.
9:15 am
10:45 am
General Session: Vendor Spotlights   Back by popular demand, our vendor spotlights. Come and hear our vendors best 3-minute pitch or face the GONG!
10:45 am
11:15 am
Break in Showcase    
11:15 am
12:00 pm
Ask the Experts: MISER Table Talks FIS Experts FIS product managers will answer questions for specific functionalities. Bring your questions to MISER experts in the areas of loans, EFT, deposits,, system, etc. and they will answer your questions on-screen.
Noon
1:00 pm
General Lunch   Join fellow members in the Island Ballroom.
       
1:15 pm
2:15 pm
Breakout Sessions
   
  MISER Systems and Operations Update FIS-Gary Henriques Technical session about the underlying systems that power MISER.
  Lending Q&A: Mortgage, Consumer, LOC FIS-Kimberlee Milam Bring your questions about retail loans.
       
2:15 pm
3:00 pm
Dessert with Exhibitors $    Sponsored by Digital Check
3:00 pm
3:45 pm
Breakout Sessions    
  DeskTop Workflows: Real World FIS-Laura Dennehy FIS Business Development Solutions Manager discussing real-world  workflow applications.
  Unisys Update: Clearpath FS Series Steve Koss, Unisys Technical session for users who delve into the back end.
       
3:45 pm
4:00 pm
Break    
4:00 pm
4:45 pm
Breakout Sessions    
  Customer Care: Escalating Cases FIS- Antyjuan Rodrigues, Thomas Aines Development and CC handoff. What will make it easier to do business with FIS?
  Unisys Update II Bradley Long Technical session for users who can't get enough of the system's inner workings.
       
4:45 pm
5:45 pm
Wine Tasting in Showcase $    
6:00 pm Dinner on your own   Trolley Service to Clearwater, St. Johns Pass for those who want to explore on their own. Dinner with vendors by invitation.

TUESDAY September 28, 2021

Time Session/Event Speaker Description
8:00 am
8:30 am
Morning Coffee & Granola Bars    
8:00 am                  4:00 pm   Attendee Registration Open    
9:00 am
10:00 am
Cryptocurrency  FIS - Fiaz Sindhu Fiaz will help you understand the sometimes murky world of enabling cryptocurrency using the MISER system.
10:15 am
11:15 am
MISER Release Update and Roadmap FIS - Laura Dennehy Overview of recent and upcoming enhancements to enhance product offerings, improve efficiency, and maximize your investment in MISER.
11:15 am
12:50 pm
Brunch in Showcase   Join the exhibitors for a mix of breakfast, lunch, and dessert offerings while continuing to learn about their products nad services.
1:00 pm
1:50 pm
Breakout Sessions    
  Commercial Account Analysis FIS - Greg Komiskey  
  Analytics Best Practices Vance Winterrowd, Barksdale How do we use analytics to design products, marketing initiatives, and IT coming together?
       
       
2:00 pm
2:50 pm
Breakout Sessions    
  Tips and Tips for DeskTop

Polly Belden, Wings Financial; Jamie Heck, University of Wisconsin CU

 

What we've learned about using DeskTop and how we manage it. Technical issues we've learned on the fly.TX Server.
  Digital Payments - Contactless Cards Allison Dipboye, Barksdale; Debbie Epifano, Third Federal Paying with a Fitbit, Zelle, Venmo; contactless cards, external transfers. How can MISER help you keep up with the evolving world of digital payments? Sponsored by BankTEL.
       
3:00 pm
4:00 pm
Vendor Showcase FINALE $   Grand Prize giveaway at end of session! A 3-day, 2-night stay at the Sheraton Sand Key and $500 in cash.
4:10 pm
5:00 pm
Breakout Sessions    
  Onboarding and Building Relationships With New Customers/Members John Wallace, Digital Onboarding; Communicating with indirect members who didn't know that have an account with an FI after an acquisition. Customer relationships. CRMs. Some discussion about altering, changing this session.
  Cohesion FIS - Anand Likhite How to manage Cohesion.
6:30 pm        7:00 pm Cocktails in Foyer    
7:00 pm
10:00 pm
MUG Party   Mardi Gras!

WEDNESDAY September 29, 2021

Time Session/Event Speaker Description
8:00 am
8:45 am
General Breakfast    
9:00 am
9:45 am

MUG Annual Business Meeting

Business Meeting Agenda
  Join your fellow MUG members and officers in a private meeting to elect officers, get an overview of the year's activities, and discuss any issues relating to the user group and FIS.
9:50 am
10:45 am
Breakout Sessions    
  Regulatory Deposits and Loans  FIS - Karla Alexander-White Back by popular demand, a summary of key regulatory changes for both deposits and loans that affect the MISER system. 
  The Teller Capture Experience FIS-P.J. Schunke + user Early warning, E-receipts
       
11:00 am
12:00 pm
Robotic Process Automation (RPA)/Epic FIS Transform your workflow by automating repetitive tasks.
12:00 pm
12:15 pm
Closing Session   The new MUG Chairman will briefly comment on the Conference and goals for the coming year.
12:15 pm      1:00 pm

MUG Conference Review   Informal gathering of MUG officers and members and FIS participants about the 2021 Conference: what went well, what went wrong, what might we do in 2022?